SAP Knowledge Base Article - Public

2660793 - Unable to create a custom homepage for an administrative area

Symptom

You do not have the Custom Home Page option under Product Setup for a specific Admin Area as below screenshot:

admin area without custom homepage.PNG

***All screenshots on this KBA are from SAP test instance***

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Access Jam with an admin user;
  2. Go to SAP Jam Admin;
  3. Select the Admin area that you want to create the custom home page;
  4. Expand the Product Setup section;
  5. You will not have the Custom Home Page option.

Cause

You do not have the Custom Home Page option, because you are not an Area Admin and just them can create/change Custom Home Page.

Resolution

You need to make the users Area Admin on the areas that they will create/change the custom home page.

After the user be Area Admin, they will have the Custom Home Page option on the Admin Area as below:

admin area with custom homepage.PNG

Keywords

homepage customized home-page , KBA , LOD-SF-JAM-HOM , Custom Home Page , Problem

Product

SAP Jam Collaboration all versions