SAP Knowledge Base Article - Public

2660750 - Changing Notification Label and saving it does not record the changes

Symptom

Label for notification cannot be updated. Many labels in different locales can be affected by it, it will work in some locales for some labels and not in others.

Environment

  • SAP SuccessFactors HCM suite 
  • Learning Management System (LMS)
  • Admin interface
  • Notification templates
  • Labels

Reproducing the Issue

  1. Go to References->Geography->Labels;
  2. Search for the desired label and edit it;
  3. Save it;
  4. The change will not be reflected in the Label.

Cause

There is a defect in the application which occurs when the labels are updated both within the notification template and the references section.

This correctly creates an entry in the database but it is not visible from the application (because the data we view is pulled from a different database table) giving the impression the changes were not saved.

Resolution

This issue has been fixed in the version b1811. However, this will not be correcting data which was updated prior. therefore, the following workaround needs to be carried out:

  1. Go to Configuration->Notification Template
  2. Search for the template which contains the labels you wish to update and open it in edit mode
  3. Go to Messages > click Edit Labels
  4. Remove the label value > click Save and Close > Apply changes
  5. Go to References > Geography > Labels > search for your label
  6. Remove the current value in the locale and save
  7. Add the desired value to the locale
  8. Save your changes

Keywords

sap, sf, successfactors, lms, learning, Label, not updated, Notification, Save, template, changes do not save, cannot update labels, LRN-29484 , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-NOT , Notifications , Bug Filed

Product

SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805