SAP Knowledge Base Article - Public

2660646 - Lead Status Is Not Available in the List of Fields under Rule Type Field Update on Workflow Rules

Symptom

Lead status is not available in the list of fields under rule type "Field Update" on workflow rules.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Administration work center.
  2. Go to the Workflow Rules work view.
  3. Click on New button.
  4. Fulfill the Description mandatory field.
  5. Choose the Business Object as Leads.
  6. Click on Next.
  7. Define the conditions.
  8. Click on Next.
  9. Select the Rule Type Field Update.
  10. Click on Add under Field.
  11. Search the Status.

The status is not available to be used by the user when create a workflow rule for field update on Leads.

Resolution

This is the current system behavior. If you need the Status of Leads available to be used under workflow rule field update, you may reach your implementation manager to help with such request feasibility or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit  or vote in an idea: https://influence.sap.com/SAPCloudforCustomer

See Also

SAP Admin Guide - Workflows

Keywords

Leads, Status, Workflow Rules, Field Update. , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer 1802 ; SAP Cloud for Customer 1805 ; SAP Hybris Cloud for Customer 1708