SAP Knowledge Base Article - Public

2660586 - Offer Letter showing incorrect margins

Symptom

When viewing an offer letter for a candidate, the margins are very wide.

(Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental)

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create an Offer Letter for a candidate
  2. Download the Offer Letter as PDF and view the margins

Example of an offer letter with a wide margin:

Very Wide Margin.png

Cause

The main cause of this issue is the use of a table element with a very wide width. This often occurs when pasting the offer letter content from Word into the offer letter template.

To check this:

  1. Navigate to Manage Offer Letter Templates, and edit the relevant template.
  2. Click on the 'Source' button found on the right of the Body section. This shows the source HTML of the offer letter.
  3. Review the HTML and search for the table element. When found, check the width of the table. If the width of the table is greater than "650", then this is the cause of the issue.

width.png

Resolution

To resolve the issue, change the value of the table width to "650" or less. The margins will then return to normal.

Example of an offer letter with a width of "650":

correct margin.png

Keywords

Offer letter, margin, margins, table width, skewed, right, change, wide , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions