SAP Knowledge Base Article - Public

2660525 - "You were not automatically logged on to the remote data source." error in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

"You were not automatically logged on to the remote data source. Please ask your administrator to verify the SAML Single Sign On configuration." error when accessing a story using a Live data connection with SSO authentication in SAP Analytics Cloud (SAC).

You are using an external IdP with your service provider's SAML Configuration's Identity Provider Discovery mode set to Manual.

datasource saml.JPG

Environment

  • SAP Analytics Cloud 2018.10.2

Reproducing the Issue

  1. Create a Live Data Connection with SSO Authentication using your custom IdP
  2. Open a story using this Live Data Connection
  3. Notice that the SSO popup will show and a page to select the Identity Provider manually.
  4. Notice after 3-5 seconds the error will occur in SAP Analytics Cloud and authentication will fail

Cause

Currently setting this Identity Provider Discovery mode to manual is not supported, but if the Identity Provider is selected by the user before the timeout, then the authentication will succeed.

Resolution

Change your Identity Provider Discovery mode to Automatic by following the guide below.

https://help.sap.com/saphelp_nw73ehp1/helpdata/en/94/930eb4ac7a467f99a9b54f908497a2/frameset.htm

If you require users to select their Identity Provider manually, This issue is scheduled to be addressed in Wave 2018.13.

However, this is on a best endeavor basis and not a guarantee of delivery in this release.

The targeted release may change without prior notification.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0