SAP Knowledge Base Article - Public

2660478 - Visits are not Visible in the Calendar of an Impersonated User, When logging as Another User

Symptom

When with the help of your Keytest user, you log as a Business user, you cannot see the Visits of their Calendar.

Environment

SAP CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to the Administrator Workcenter.
  2. Go to the General Settings view.
  3. Click Log in as Another User.
  4. Click Add Row.
  5. Maintain the technical ID of your Keytest user as well as the one of the Business User you want to Impersonate.
  6. Save.
  7. Log onti the system with the credential of the Keytest User.
  8. Click on the Calendar Icon.

Results: The Visits of the impersonated Business User are not showing in the Calendar.

Cause

The Keytest User has the same page layouts, data access, or query results as the Business User. If data is modified by the KeyTest user, the change is tracked with the Keytest User identity details, so that the business user data is unaffected.

However, a Business User cannot be impersonated when it comes to the Home view, Screen Personalization, Calendar, Feed, or Custom Coding.

Resolution

This is the system expected behaviour.

To find the Visits of the impersonated user, you may look their name up via the Value Help above the Calendar.

Keywords

Keytest user, Impersonated User, Calendar, Visits. , KBA , LOD-CRM-CAL , Calendar Control , Problem

Product

SAP Cloud for Customer add-ins all versions