SAP Knowledge Base Article - Public

2660356 - LMS - User is unable to remove Task Observer when it is assigned via Admin

Symptom

Users are not able to remove the assigned Task Observer when it is assigned by an Admin via the "Assign Task Observer" Tool.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

1. As an admin, assign an Item with a Task to a user

2. On the admin side, go to Users >> Tools >> Assign Task Observers

3. Assign an observer for the user

4. When the User logs in his/her learning plan, he/she is unable to remove the assigned Task Observer

** Note that this does not happen when the Task Observer is requested by the User himself/herself **

Cause

It is always a rule of thumb that Users cannot override the action done by an Admin. Since the task observer was assigned by an admin, then the user cannot override this.

Resolution

According to Engineering Team, there is no way on the Admin side to remove a Task Observer. They can only add.

However, if they want another person to be a Task Observer, the Admin can just assign another Task Observer to the User.

When the "new" Task Observer has recorded learning for the User, then the pending observation on the "previous" Task Observer will disappear because it has already been done by the "new" Task Observer.

Keywords

LMS, Learning Management System, Task Observer, Assign Task Observer, Tool, Remove, User cannot remove task observer , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808