SAP Knowledge Base Article - Public

2660324 - Net Price and Net Value Appear as 0 in Sales Quote Preview

Symptom

The Net Price and the Net Value appear as 0 in the sales quote preview.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open the quote XXX (XXX represents the quote ID).
  4. Press Actions -> Preview.
  5. Net Price and Net Value appear as 0.

Cause

The quote XXX has the price maintained via integration, so Net Value and Net Price do not exist for this case. The standard Sales Quote form template only supports internal pricing.

Resolution

This is the expected system behavior.

If you need Net Value and Net Price available in the form template for quotes with external pricing, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.


An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Net Price, Net Value, 0, Price, Sales Quote, Internal Price, External Price, Template, Preview, Form , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions