SAP Knowledge Base Article - Public

2660206 - LMS: Blacklist IP Addresses

Symptom

 Do we blacklist IP addresses in LMS?

Environment

SAP Successfcators Learning Management System (LMS)

Reproducing the Issue

  1. Access Learning through Successfactors Dropdown Menu or via nativelogin.
  2. "This page can't be dispayed' erorr is encountered.

error123.jpg

Cause

Notice the web address mentioned in the error.

  1. If it is your LMS URL (*.plateau.com*), you may refer to KBA 2601119 - LMS Integration error "This page can't be displayed" when entering LMS via BizX.
  2. If it is a different URL, it means that you are being redirected to another site upon accessing Learning. For this, refer to the resolution below.

Resolution

  • We do not blacklist any IP addresses in LMS.
  • If you are getting such error, please check the issue with your IT team.

Keywords

blacklist, IP address, IP, address, block, Learning, LMS, This page can't be displayed , KBA , LOD-SF-LMS-PER , Learning Performance Issues , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions