On accounts, you find different options to select from for addresses, but you do not know how to configure them or how the given options are defined in the system.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to the Customers work center.
- Go to the Accounts view.
- Open any account.
- Go to the Addresses facet.
- Click on Edit.
Result: In the dropdown menus of fields ship-to/bill-to, you have up to four options (Yes/Yes(Standard)/Yes(Automatic)/No).
On a technical (database) level, you can decide to maintain each account address as a ship-to/bill-to etc. address or not.
If you maintain one or more addresses of an account as ship-to/bill-to address, you have to maintain at least one of the ship-to/bill-to addresses of the account as default ship-to/bill-to address.
Once that account is selected as ship-to/bill-to party in a business document (such as a sales quote), the following is picked as the document address:
- First the system checks, if a default ship-to/bill-to address exists. If it does, the default is selected.
- If no default ship-to/bill-to address exists, the main address of the account is selected.
Definition of the different values:
This address has been explicitly flagged as ship-to/bill-to address, and among all ship-to/bill-to addresses, it is the default one.
If the account is selected as ship-to/bill-to party in a transactional document (such as a sales quote), this address will be selected as the document address.
This address has been explicitly flagged as ship-to/bill-to address, but it is not the default one.
This value can only be maintained for an address in the account, if another address with the value Yes(Standard) already exists.
This address is chosen as document address for a ship-to/bill-to party party, because it is the main address and no address – this one included – has been explicitly flagged as ship-to/bill-to address.
Only the main address can have this value in the account. It has the value, only if no address of the account – main address included – has the ship-to/bill-to value Yes or Yes (Standard).
This value is transient and it is calculated for the UI to document that this address has priority for the Involved Parties address determination.
This is not a ship-to/bill-to party address.
In the address value help on the Involved Parties facet, all addresses of the account will be offered, and all can be selected, irrespective of their ship-to/bill-to party value.
The address options Yes/Yes(Standard)/Yes(Automatic)/No are not configurable and cannot be removed.
address settings, address configuration, account addresses, ship-to, bill-to , KBA , LOD-CRM-ACC , Account , How To