SAP Knowledge Base Article - Public

2659652 - Error 403 - Forbidden is displayed in SAP Analytics Cloud after 15 minutes of inactivity in a story connected to HANA in HANA Cloud Platform


  • Error 403 - Forbidden is displayed in SAP Analytics Cloud after 15 minutes of inactivity in a story connected to HANA in HANA Cloud Platform
  • Unable to retrieve data from datasource
  • Error [Protocol]: (#50) Cannot fetch csrf token from server



  • SAP Analytics Cloud 2018

Reproducing the Issue

  1. Create a story on Live Conection to SAP HANA on HCP
  2. Run Story
  3. Wait for 15 minutes (do not refresh)
  4. Refresh after 15 minutes


Remote Session Timeout setting is not configured


Modifying the Remote Session Timeout setting in Start of the navigation path'' (Main Menu) Next navigation step '' System Next navigation step '' Administration Next navigation step System ConfigurationEnd of the navigation path to 30 seconds.

For more information read about Connection Timeout in the link below:

Live Data Connections to SAP HANA

See Also

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SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Bug Filed


SAP Analytics Cloud 1.0