SAP Knowledge Base Article - Public

2659652 - Error 403 - Forbidden is displayed in SAP Analytics Cloud after 15 minutes of inactivity in a story connected to HANA in HANA Cloud Platform

Symptom

  • Error 403 - Forbidden is displayed in SAP Analytics Cloud after 15 minutes of inactivity in a story connected to HANA in HANA Cloud Platform
  • Unable to retrieve data from datasource
  • Error [Protocol]: (#50) Cannot fetch csrf token from server

HANA_Timeout.jpg

Environment

  • SAP Analytics Cloud 2018

Reproducing the Issue

  1. Create a story on Live Conection to SAP HANA on HCP
  2. Run Story
  3. Wait for 15 minutes (do not refresh)
  4. Refresh after 15 minutes

Cause

Remote Session Timeout setting is not configured

Resolution

Modifying the Remote Session Timeout setting in Start of the navigation path'' (Main Menu) Next navigation step '' System Next navigation step '' Administration Next navigation step System ConfigurationEnd of the navigation path to 30 seconds.

For more information read about Connection Timeout in the link below:

Live Data Connections to SAP HANA

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Bug Filed

Product

SAP Analytics Cloud 1.0