SAP Knowledge Base Article - Public

2659577 - Job failing with Error Code "Error occurred. Please, see error details" - Due to wrong Encryption setup

Symptom

When the jobs run it fails with the error message "Error occurred. Please, see error details" and one of the below exceptions on the job Details:

  • Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: java.lang.NullPointerException: while trying to invoke the method java.lang.Object.getClass() of a null object loaded from local variable 'o'
  • Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: while trying to invoke the method java.lang.Object.getClass() of a null object loaded from local variable 'o'

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Environment

SAP SuccessFactors BizX Platform

Cause

A possible cause is that the job is expecting an encrypted file and the file that is sent to the job is not encrypted.

Resolution

Adjust the job to wait for the file as is being uploaded on the SFTP.

The File Encryption configuration needs to match the file on the SFTP, if the file is encrypted choose PGP, otherwise None should be selected by default:

File encrypt.PNG

Keywords

scheduled job, job fails, application error, exception , KBA , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem

Product

SAP SuccessFactors HCM Suite all versions