SAP Knowledge Base Article - Public

2659570 - Unable to Delete Org Unit in C4C System


You are trying to delete an org unit in your Cloud for Customer system, but receive the following error message: "Deletion not possible; org unit XYZ has subordinate" (where XYZ represents the ID of the org unit).


  • SAP Hybris Cloud for Customer, all its versions.

Reproducing the Issue

  1. Go to the Organizational Management work center;
  2. Access the Org Structures view;
  3. Locate org unit XYZ manually or using the search bar;
  4. Select it and click Delete;
  5. Error message will be raised.


This error occurs because the org unit you are trying to delete has subordinate org unit(s) assigned to it, which would be come inconsistent without a parent org unit.


Please delete the subordinate org unit(s) first and then the parent org unit.


Delete, Org Unit, Subordinate , KBA , LOD-LE-OM-OM , Org. Management , How To


SAP Cloud for Customer add-ins all versions