SAP Knowledge Base Article - Public

2659570 - Unable to Delete Org Unit in C4C System

Symptom

You are trying to delete an org unit in your Cloud for Customer system, but receive the following error message: "Deletion not possible; org unit XYZ has subordinate" (where XYZ represents the ID of the org unit).

Environment

  • SAP Hybris Cloud for Customer, all its versions.

Reproducing the Issue

  1. Go to the Organizational Management work center;
  2. Access the Org Structures view;
  3. Locate org unit XYZ manually or using the search bar;
  4. Select it and click Delete;
  5. Error message will be raised.

Cause

This error occurs because the org unit you are trying to delete has subordinate org unit(s) assigned to it, which would be come inconsistent without a parent org unit.

Resolution

Please delete the subordinate org unit(s) first and then the parent org unit.

Keywords

Delete, Org Unit, Subordinate , KBA , LOD-LE-OM-OM , Org. Management , How To

Product

SAP Cloud for Customer add-ins all versions