SAP Knowledge Base Article - Public

2659511 - LMS: Adhoc Notification Gateway Timeout

Symptom

  • Gateway Timeout Error in Ad hoc notification

Gateway Timeout.JPG

Environment

SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Access Learning Admin.
  2. Open a curiculum record.
  3. Under 'Actions', click 'Send Notification'.
  4. Select '
  5. Click 'Next'.
  6. Select a Notification Template or compose a custom one, then click 'Send Notification'.
  7. Gateway Timeout error will show up after few minutes.

Cause

This is a timeout issue that happens when target user group (recipient) exceeds 1,000.

Resolution

This is an expected behavior. LMS does not allow processing of huge amount of data to avoid performance issues that could result from it.

Keywords

gateway, timeout, notification, adhoc, ad hoc, LMS, learning, mail '''' '' , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions