SAP Knowledge Base Article - Public

2659267 - Some Opportunities are not Scored by Machine Learning

Symptom

You have the Machine Learning installed in your system. As the scoring is done on a daily basis, you have waited one day after the LM was installed into your system but after this time you still see opportunities without score.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Order the Score column in a descending order.
  4. Scroll down to the bottom of the column.

Result: There are opportunities without score.

Cause

All the opportunities closed before the scoring model was activated in your system will not be scored.

Moreover, some opportunities may have the same open and close date. As the opportunities are scored once in a day, these opportunities will not be scored.

All other opportunities should be scored.

Resolution

You can select a different open and close date if you want all the opportunities to be scored.

Keywords

score, opportunity, learning machine, machine learning , KBA , LOD-CRM-ML , C4C Machine Learning , How To

Product

SAP Cloud for Customer add-ins all versions