SAP Knowledge Base Article - Public

2658018 - In The Sales Quote Preview form, the Country Address Does Not Reflect the Sales Quote Language

Symptom

When the Sales Quote Preview is generated, the Country is maintained in a different language than the Language maintained in the Quote header.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open the Sales Quote ABC (ABC represents the Quote ID).
  4. The value English is maintained in the Language field.
  5. Select Actions------>Preview.
  6. See on the top left of the document, the country is maintained as Spain.
  7. Revert back to the Quote ABC.
  8. See the Sales Org DEF is maintained in the Sales Quote header (DEF represents the Sales Org ID).
  9. Now go to the Administrator work center.
  10. Select Org Structures.
  11. Open the Sales Org DEF.
  12. In the Overview tab, select the Edit button.
  13. Change the Country to  DE - Germany (for example).
  14. Save these changes.
  15. Open the Sales Quote ABC.
  16. Select Actions---->Preview.
  17. The Address Country now appears in German (Spanien).

Cause

If the sender and receiver are not located in the same Country, then the Country of the receiver is printed as the last address line in the sender language.

This is the internal postal standard from the Universal Postal Union (http://www.upu.int/en.html). It is in fact exactly the same on a letter.
However, how the Address data are printed depends on the form template itself. If this standard form is not the wanted, you can define your own form template and make whatever changes you want.  All the Address data are available in the form message for printing.

Resolution

This is the expected behaviour of the system.

Keywords

KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions