SAP Knowledge Base Article - Public

2657743 - Internal System Error When Importing Person Relationship and Address Information for Dependents in Incremental Mode

Symptom

When two PersonRelationshipInfo records are imported in incremental mode with the same non-existing start date, imports throws internal system error.

Environment

Employee Central - Dependents

Reproducing the Issue

  • Employee has relationship info of type 'Child' starting from 1/1/2016. Now when two relationship records are imported of type 'Child' from 1/1/2017, it throws system error.
  • When two PersonRelationshipInfo records imported in incremental mode with the same non-existing start date, imports throws internal system error. 
  • Employee has relationship info of type 'Child' starting from 1/1/2016. Now when two relationship records are imported of type 'Child' from 1/1/2017, it throws system error.
  • When different relationship types are imported as part of same API request.

KBA1.png

Cause

This is Code Defect - Fixed in 1808 Release - ECT-98543

Resolution

Permanent Solution

  • SAP SuccessFactors Development Engineering have provided a fix for this issue in the b1808 release, the system will then be able to import Person Relationship  and Address Information for dependent in Incremental Mode

Please use the below workaround in the meantime:

Incremental  Mode:

  • Import these relationships in 2 differents import files or Import one relationship type at a time.

see: KBA2.png

API:

  • Import these relationships in different API calls. So that one API request will have one relationship type.

Full Purge :

  • Working fine without any internal System error

See Also

2318779 - Employee Central Implementation - Dependents Management FAQ

Keywords

ECT-98543,ECT-98536,PersonRelationshipInfo, AddressInf, Import, Consolidated dependent import consolidated dependent import mode dependent purge,Incremental Mode , KBA , LOD-SF-EC-DPD , Dependents Management , LOD-SF-EC-EDP , Employee Data Imports , Problem

Product

SAP SuccessFactors HCM Core 1805