SAP Knowledge Base Article - Public

2657650 - New Button is Grayed Out For Sales Order in Sales Quote

Symptom

New button of sales order disable under sales documents tab in sales quote.

Environment

HTML5 & RUI

Reproducing the Issue

  1. Go to the Sales work center
  2. Go to the Sales Quotes view
  3. Open sales quote XYZ (XYZ represents sales quote id)
  4. Go to Sales Documents tab
  5. Sales Order section

New button is disable for sales order

Cause

In Bi-directional replication, if sales quote is already replicated to ERP, then sales order new button grayed out. Reason behind it that once sales quote is replicate to ERP then sales order generate in ERP system. Now if C4C system allow to create new order, then it will be separate sales order in ERP.

However, if the sales quote is not replicated to ERP, then new button is enabled.

Resolution

This is an expected system behavior

Keywords

New button grayed out, Sales Order, Sales Document tab, Sales Quote , KBA , new button disable , sales order , sales quote , sales documents tab , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer add-ins all versions