The Marketing Permissions facet cannot be found in the additional tabs (facets) of Leads.
SAP HYBRIS CLOUD FOR CUSTOMER
Reproducing the Issue
Go to the Sales workcenter.
Go to the Leads view.
- Open any Lead.
- Enter Adaptation Mode (Adapt -> Edit Master Layout).
- Hover over the Facets Line.
Result: You cannot find the Marketing Permissions in the additional Tabs.
The Lead where you are trying to add the facet is a converted Lead.
When it comes to converted Leads, by design, we do not display the Marketing Permission facet of the solution.
In such a case, the Contact or the Individual Customer created from the Lead have the Marketing Permission facet visible.
This is the expected system behaviour.
Please note : If a Target Group is created with Leads, the related Marketing Permissions will be taken from the Contact.
Converted Lead, Leads, Lead Marketing Permissions, Adaptation, Adapt, Edit Master Layout , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem