SAP Knowledge Base Article - Public

2657448 - You Cannot Add the Marketing Permissions Facet in Leads

Symptom

The Marketing Permissions facet cannot be found in the additional tabs (facets) of Leads.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Leads view.
  3. Open any Lead.
  4. Enter Adaptation Mode (Adapt -> Edit Master Layout).
  5. Hover over the Facets Line.

Result: You cannot find the Marketing Permissions in the additional Tabs.

Cause

The Lead where you are trying to add the facet is a converted Lead.

When it comes to converted Leads, by design, we do not display the Marketing Permission facet of the solution.

In such a case, the Contact or the Individual Customer created from the Lead have the Marketing Permission facet visible.

Resolution

This is the expected system behaviour.

Please note : If a Target Group is created with Leads, the related Marketing Permissions will be taken from the Contact.

Keywords

Converted Lead, Leads, Lead Marketing Permissions, Adaptation, Adapt, Edit Master Layout , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem

Product

SAP Cloud for Customer add-ins all versions