2657363 - Item with multiple contents is getting completed without completing all the contents.

SAP Knowledge Base Article - Public

2657363 - Item with multiple contents is getting completed without completing all the contents.

Symptom

An item with multiple SCORM/AICC contents is getting completed when completing the first content.

Environment

SuccessFactors Learning Management System (LMS)

Cause

If you are working with multiple SCORM/AICC contents that need to be all viewed/completed to give the item completion, the boxes "Record Learning event when content passed" and "Record Learning event when content failed" for each content should NOT be checked.

Resolution

  1. After logging as admin and navigating to the item, go to the online content section of the item;
  2. Click on each content and make sure that "Record Learning event when content passed" and "Record Learning event when content failed" are NOT checked then click on OK to save;

    contentobject.png
  3. Navigate to the settings > modify settings section;

    contentsettings.png
  4. Make sure the option "Record Learning event when all content is complete" is checked and click on OK to save;

    settings2.png
  5. After performing the configuration changes, click on save and yes to reassign the items to all users and then finish the process of reassigning de item.

 save2.png

NOTE1: It is mandatory that the items are reassigned so the changes take place to the users.

NOTE2: If you are working with curricula or programs you may also need to remove and readd the item into the curricula/program, so the changes can take place for the user who got the item assigned trough the curricula/program.

 

See Also

2333808 - LMS Content Structure Knowledge Support and Tips

2316953 - Troubleshooting when Course / Content is not being marked as completed in LMS

Keywords

lms, sap, content, item, completion, launch, event , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions