SAP Knowledge Base Article - Public

2657313 - QR Code displays another Employees Profile

Symptom

When User123 Scans the QR Code provided in mobile activation section it brings up the profile of a different UserABC

Environment

BizX Platform

Reproducing the Issue

Options -> Mobile -> Activate via Camera -> Scan QR Code -> Profile Displayed of another User

Cause

This is caused when the phone being used has been used by another Employee in the company and their Data is still remembered on the phone.

Resolution

On the phone go to:

  • settings
  • apps
  • find the SF app
  • click storage
  • and clear the data and cache.

 This will erase any data associated to the profile of the previous user.

 

Keywords

mobile, user, incorrect QR, QR code, different user , KBA , LOD-SF-FWK-MOB , Mobile Framework , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Suite all versions