SAP Knowledge Base Article - Public

2656700 - Notes does not display real-time when created from Action in People Profile - Employee Profile

Symptom

When a customer created Notes from Action in People Profile, the notes created does not display immediately in the Notes Portlet. You need to click on Refresh to have the newly added Notes displayed. Creating notes by clicking on Add Note under the Notes portlet is fine.

Environment

SuccessFactors - People Profile

Reproducing the Issue

**All photos are from demo instance**

Go to People Profile > Click on Action > Add Notes

 img1.png

 

Add a note and Submit

img2.png

 

Notes will not be displayed

img3.png

         

unless you clicked on Refresh

img4.png

  

Add Notes thru the "Add Note" button works

Go to People Profile > Notes > Click on "Add Note"

imgA.png

 

Create a note and Submit

img5.png

 

Notes will be posted real-time

img7.png

Resolution

This is expected behavior, notes block & take action to add notes are 2 different channels to update notes, even notes block is not displaying on PP3 page(it could be hidden from configure people profile page), the user with edit notes permission could still add notes through take action. So if the data is changed from 1 channel(take action), the other channel(notes block) need to refresh to get the updated data. No auto-refresh between different channels currently

Keywords

KBA , LOD-SF-EP-PP3 , People Profile , Problem

Product

SAP SuccessFactors HCM Core 1711