SAP Knowledge Base Article - Public

2656631 - "Copying is a problem" message in Crystal Reports installation log

Symptom

  • "Copying is a problem" message repeated hundred times in Crystal Reports installation log

Environment

  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Install a Patch to SAPCrystal Reports 2016
  2. Review the setupengine.log found in C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs

Cause

  • The message "Copying is a problem" is exception from Poco File copy operation, which usually occurs if the file is already present. It happens when you reinstall the application or applying a Patch.

Resolution

  • The message does not indicate any failure and could be ignored, but developers understood the confusion caused by the word "Problem" and will rephrase the message in future releases.

Keywords

Installation, slow , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI