SAP Knowledge Base Article - Public

2656631 - Message: 'Copying is a problem' appears multiple times in the installation log of Crystal Reports

Symptom

  • Copying is a problem.
  • Applying a Support Pack or Patch to Crystal Reports takes a long time.
  • "Copying is a problem" message is repeated hundred times in the installation log of Crystal Reports.

Environment

  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Install a product update, like a Support Pack or Patch to Crystal Reports.
         
  2. Once the installation is successful, open the installation log file: setupengine.log
    located in C:\Program Files (x86)\SAP BusinessObjects\InstallData\logs
       
  3. Notice the installation log contains the message: "Copying is a problem"

Cause

  • The message "Copying is a problem" is an exception from the Poco File copy operation, which usually occurs if the file is already present. It happens when you reinstall the application or after applying a Support Pack or a Patch to Crystal Reports.

Resolution

  • The message does not indicate any failure and can be ignored, but the message will be rephrase in future product update of Crystal Reports to avoid confusion.

Keywords

Installation, slow, CR , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2016