SAP Knowledge Base Article - Public

2656545 - Default Appointment As Visits Not Working In Outlook Add-In

Symptom

You have checked the option "Create appointments in Microsoft Outlook as visits by default (users can change as necessary)" under Groupware Add-In Settings, however when you go in Microsoft Outlook and create a new appointment the Visit checkbox is not checked by default and user has to do this manually.

Environment

SAP Hybris Cloud For Customer Outlook Add-In

Reproducing the Issue

In Microsoft Outlook:

  1. Click on New Items.
  2. Click on Appointments.
  3. Visit checkbox will be unchecked by default.

Cause

Once you define new settings for the Outlook Add-In, end users may need to reset their Add-In configuration to reflect the new settings immediately.

Resolution

On Microsoft Outlook Add-In proceed as follows:

  1. Click on Settings on the SAP Cloud For Customer Add-In options.
  2. Click on the button Reset.
  3. Press OK when the application asks for confirmation if you want to go back to default settings set by administrator.

Keywords

Outlook Add-In; Appointment; Visit; Default Visit; Groupware; , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer add-ins all versions