The Generate Summary button is greyed out for Appointments without Accounts.
SAP Hybris Cloud for Customer
Reproducing the Issue
Go to Activities work center.
Go to the Appointments view.
Select any Appointment without Account.
Click on the Actions button.
Generate Summary option is greyed out.
If any Activities in the system does not have any Account UUID linked, the generate summary will not be enabled.
This is an expected system behavior.
Generate Summary, Generate Summary greyed, Appointments Generate Summary , KBA , LOD-CRM-ACT , Activities , Problem