SAP Knowledge Base Article - Public

2656435 - Some Header Fields in Account are Only Visible in Edit Mode.

Symptom

While opening an Account, you find some fields like City, State, House are only visible in edit mode.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Customer work center.
  2. Go to Accounts work center view.
  3. You find some fields like City, State, House are not visible in display mode.
  4. When you click on Edit button, those fields can be shown.

Cause

Some fields are default as visible in edit mode only in order not to overload the UI.

Resolution

You can refer to the following steps to make those fields visible in display mode:

  1. Go to Adapt tab at the top right of screen.
  2. Click Edit Master Layout.
  3. Nvigate to Account Header field.
  4. Click on “Change properties” option.
  5. Choose option “Visible in Read and Edit mode” and save.
  6. Then you will find those fields are visible in both display and edit mode.

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Keywords

City;State;House;Visible in Edit mode;Visible in Read mode; , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions