SAP Knowledge Base Article - Public

2656117 - Pricing Facet Not Visible in Sales Quote or Order

Symptom

The facet Pricing is missing in the sales quote or order screen.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Orders view.
  3. Open the sales order 123 (123 represents the sales order ID).
  4. The facet Pricing is missing and cannot be added via Edit Master Layout.

Cause

The document type has Maintenance Mode "External" or "Internal & External".

Resolution

This is the system expected behavior.

The Pricing facet is only available for internal quotes and orders. To maintain the document as internal, follow the below steps:

  1. Go to the Business Configuration work center.
  2. Go to Overview facet.
  3. Open the fine-tune activity Sales Orders.
  4. Maintain Document Types.
  5. Maintain the required document type as "Internal".

Keywords

Pricing, Facet, Missing, External Pricing, Internal, Sales Order, Sales Quote , KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP Cloud for Customer add-ins all versions