2656067 - Content uses native iPhone player instead of blocking functionality for LMS SuccessFactors App

SAP Knowledge Base Article - Public

2656067 - Content uses native iPhone player instead of blocking functionality for LMS SuccessFactors App

Symptom

When using the SuccessFactors app, there are two different behaviors observed, when content is set to prevent users from fast forwarding through the Content. On iPad, this works as expected, on iPhone this does not and the native iPhone player is overlayed on top of the content.

Environment

SAP Learning Management System

Cause

This is either a limitation from the content side or the iPhone side. When testing both above scenarios with the Safari app we see the same behavior, removing the app from the potential culprit.

Resolution

Contact the content vendor for fruther information on this as it may be a issue with iPhones in general or a setting that needs to be enabled from the Content side.

Keywords

KBA , LOD-SF-LMS-MOB , Learning Mobile Application , Problem

Product

SAP SuccessFactors Learning 1802