2655998 - Unable to upload Multiple Documents in Employee Portal

SAP Knowledge Base Article - Public

2655998 - Unable to upload Multiple Documents in Employee Portal

Symptom

Unable to use Upload Multiple Documents feature in Employee Portal, below error is displayed

This Control is Currently Disabled. You might not have the right permission level to use this, you might need to select an object or item, or the control might not work in this context

Environment

SAP SucessFactors Onboarding

Reproducing the Issue

  1. Navigate Employee Portal 
  2. Site Actions
  3. View all site content
  4. EN
  5. Home From the top menu
  6. select Documents Hover to Upload documents, view error

Cause

2016 version of Microsoft Office is used on your machine

Resolution

Pre-requisites

  1. Internet Explore Browser must be used
  2. Microsoft Office 2010 or 2013 should be installed on your machine
  3. In Internet Explore, Manage Add-ons, STSUpld.UploadCtl add-on must be enabled

Note: Feature is not compatible with Office 2016, and STSUpld.UploadCtl  add-on comes with Office 2010 and 2013

Keywords

Upload Multiple Documents, Employee Portal , KBA , LOD-SF-OBD-POR , Portal , Problem

Product

SAP SuccessFactors Onboarding all versions