SAP Knowledge Base Article - Public

2655839 - Exam - Remove item from learning plan action does not work

Symptom

We want to use the Failure Action: "Remove item from learning plan" but it was not working.

We have created a test Assessment (Exam) in our instance and set it to have 3 attempts, after failing 3 times the Item is still in the Learning Plan.

Environment

 SAP SuccessFactors Learning Management System (LMS)

Cause

The number of attempts set in the Exam settings and in the Item Settings are multiplicative, so if the Exam has an exam attempts limit of 3 and the Item settings has a limit of 3 then this will be 3X3 meaning 9 attempts before the failure action applies.

For the failure action to apply, the ‘Record learning event when assessment failed’ option should also be selected in the Item assessment settings.

Resolution

For the item to be removed from the user’s learning plan after 3 failed attempts, the following settings should be selected:

  1. In the Exam settings, the ‘Exam attempts Limit’ should be 1

exam settings.png

  1. The ‘Record learning event when assessment failed’ option should be selected in the Item assessment settings.

Item Settings.png

  1. The Failure action should be set to ‘Remove Item from Learning Plan’ & the ‘Times user can fail before action’ should be set to 3

item exam settings.png

Keywords

Exam, Quiz, Assessment, Remove Item from learning plan , KBA , LOD-SF-LMS-ASB , Assessment Builder , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions