SAP Knowledge Base Article - Public

2654897 - SAML error in mobile browser and no option for third party cookies

Symptom

When trying to access LMS through an integrated environment using a browser in a mobile device, User receives a SAML error.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Access LMS through a mobile browser;
  2. The error is presented.

Cause

Some mobile browsers may have limitations in allowing the enablement of third party cookies.

Resolution

In order to enable LMS to be accessed through browsers that block third-party cookies, there is a setting in the Provisioning side known as "Enable SuccessFactors Learning third-party cookie mechanism".

The mentioned setting can only be enabled by a partner or SF Support team as it requires access to Provisioning. If opening an incident with LMS Cloud Support, kindly provide your explicit written permission to perform the required change of enabling the setting and the Company ID of the environment.

Keywords

SAML Error, Mobile, Enable SuccessFactors Learning third-party cookie mechanism, third party cookies , KBA , LOD-SF-LMS-MOB , Learning Mobile Application , Problem

Product

SAP SuccessFactors Learning all versions