SAP Knowledge Base Article - Public

2654851 - Marketing Attribute Settings Not Saving On Query

Symptom

You cannot save Marketing Attributes to your queries.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisite: you have custom queries in your system created prior to the 1805 release.

  1. Go to the Customers work centre.
  2. Go to the Accounts view.
  3. Select Advanced search.
  4. Search result for All accounts. You get a result of 123 (123 represents the amount of accounts under your All query).
  5. Create a query which includes Marketing Attribute settings:
  6. Marketing Attributes > Maintain Condition
  7. Click Ok.
  8. Save the query as ABC (ABC represents the survey name).
  9. When you execute the search by this query, you see that the Marketing Attribute settings are not saved and not considered during the search.

Cause

The personalized (custom) query ABC is created on a personalized query All.

There was a change introduced prior to the 1805 release after which saving Marketing Attribute to queries was made available within C4C.
However, if the query is based on personalized queries created before the change, they will be missing an attribute called complexConditionPath.
Hence, those queries will not accept Marketing Attributes as search criteria.

Resolution

If this is the case in your system:

  1. Delete the Personalized Queries.
  2. Based on the standard SAP delivered queries, re-create the personalized queries as per your need.

You will then be able to save Marketing Attributes to your queries.

Keywords

Marketing Attributes, Queries, Query, Abfrage , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer add-ins all versions