SAP Knowledge Base Article - Public

2654389 - Unable to Change the Credit Card Data in the Credit Card Payment Screen

Symptom

You are not able to change the Credit Card Data in the Credit Card Payment Screen.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Receivables Work Center.
  2. Go to the Customer Accounts View.
  3. Select the respective Customer Account.
  4. Click View button.
  5. Select the document to be paid.
  6. Click Pay Manually By > Credit Card.
  7. In the Credit Card Payment Screen, click the Value Help to change the Credit Card.

System does not open the Value Help.

Cause

Credit Card needs to be added in Customer Master Data.

Resolution

To assign a new Credit Card, you need to execute following steps:

  1. Go to the Business Partner Data Work Center.
  2. Go to the Accounts View.
  3. Search and select the Account ID ABC (ABC represents the Account number).
  4. Click Edit and then Financial Data.
  5. Go to the tab Bank Data.
  6. Under Credit Cards, click Assign button.
  7. Add a new credit card.
  8. Click Save.

With this configuration, you should be able to select the Credit Card maintained in the Master Data during the Payment.

Keywords

credit card ; payment ; , KBA , creditcard , payment , SRD-FIN-MOP , Payment Management , How To

Product

SAP Business ByDesign all versions