2653715 - How to reset password for SAP Jam access?

SAP Knowledge Base Article - Public

2653715 - How to reset password for SAP Jam access?

Symptom

Users cannot reset their password for SAP Jam over the login page.

Environment

SAP Jam Colaboration

Reproducing the Issue

 User tries to reset their password from the SAP Jam login page:

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On the next screen they insert their e-mail and click on reset button. They do not get an e-mail to reset their access afterwards.

Cause

Users are trying to reset their password through the wrong URL for their SAP Jam instances.

Resolution

If customer SAP Jam instance is connected with BizX (SuccessFactors Foundation) they should be enable to reset their password using the Deeplink URL to access that specific JAM instance, for example: https://jamX.sapjam.com/c/companyID.cubetree.biz/auth/status.

If customer SAP Jam instance is connected with IAS they should be enable to reset their password using the Deeplink URL to access that specific JAM instance, for example: https://jamX.sapjam.com/c/xxxxx.accounts.ondemand.com/auth/status.

Keywords

SAP Jam reset password BizX IAS SCI , KBA , LOD-SF-JAM , SAP Jam , How To

Product

SAP Jam Collaboration all versions