2653705 - SAP Home page opens in a separate IE window when Crystal Reports Viewer starts

SAP Knowledge Base Article - Public

2653705 - SAP Home page opens in a separate IE window when Crystal Reports Viewer starts

Symptom

  • unexpected pop-up window
  • SAP Home page opens in a separate IE window when Crystal Reports Viewer starts

Environment

  • SAP Crystal Reports Viewer 2016

Reproducing the Issue

  1. double-click the Crystal report icon
  2. report opens up in SAP Crystal Reports Viewer application
  3. a separate IE window with SAP Home page opens in parallel

Resolution

  • Delete the old configuration files from the User's profile at: C:\Users\{UserName}\AppData\Roaming\Business Objects\. It is possible to delete whole content.

Keywords

popup, start page, sales page, promo page, Internet Explorer , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

Product

SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016