2653445 - Enrollment amount, benefit payment options not available in benefit enrollment screen

SAP Knowledge Base Article - Public

2653445 - Enrollment amount, benefit payment options not available in benefit enrollment screen

Symptom

Conditional fields like enrollment amount, benefit payment method is not coming up while enrolling for a benefit.

Environment

Employee Central - Benefits Management

Reproducing the Issue

Proxy as an employee > go to benefits section > click on enroll for a benefit > you will not find enrollment amount or benefit payment method in the enrollment screen even though the fields are editable in object definition.

Cause

  • Enrollment amount, benefit payment method are conditional fields and show up only when type of benefit is determined.
  • This determination of type of benefit cannot happen when the field 'benefitDataSourceWithExternalCode' is made 'not visible' in the 'Benefit enrollment' object definition.

Resolution

  • Go to Configure object definitions > benefit enrollment > benefitDataSourceWithExternalCode > details > set visibility to editable > save.

Keywords

benefitDataSourceWithExternalCode , amount payment method in benefit screen, enrollment amount, Benefit Payment Method , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core all versions