SAP Knowledge Base Article - Public

2653326 - Connecting to Live data does not work from the SAP Analytics Cloud mobile app

Symptom

  • SAP Analytics Cloud mobile app does not accept user name and password when connecting to SAP BW with Live Data Connection using Direct CORS connection.
  • App keeps prompting to enter credentials and does not accept any of them.
  • Credentials are correct, because same workflow works from the browser, i.e stories are being opened and data retrieved after providing credentials.

Environment

  • SAP Analytics Cloud 2018.10
  • SAP Analytics Cloud mobile app (latest)
  • Live Data Connection using Direct (CORS) method
  • Business Warehouse

Reproducing the Issue

  1. Open a responsive story in the mobile app.
    1. Make sure that the story should retrieve data from Live Data Connection (Direct, CORS) to SAP BW.
  2. Window pops up asking for credentials to your backend database.
  3. Enter credentials and press OK.
  4. Application keeps asking to provide credentials.

Cause

  • The connection does not satisfy Apple's App Transport Security (ATS) requirements per Secure Connection Requirements on mobile.
    OR
  • The host name in the Live Data connection contains upper case letters.

Resolution

  • For more information about the ATS requirements please check our online help document: Secure Connection Requirements.
    And you can execute the following command in Mac OS to verify it:
    "$ nscurl --ats-diagnostics https://<BW Server HOST>:<BW Server HTTPS Port> --verbose"
  • For the reason that the host name in the Live Data connection contains upper case letters, it is planning to be fixed on SAC version 2019.02.
    Before that, as a workaround, please only use lower case letters in the host name.

See Also

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Keywords

SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, mobile, hana, bw, live, remote, app, application, enter, provide, credentials, username, password, prompt, logon, failure, fail, unable, upper, lower, case, letter, host, name, ATS, certificate, secure, connection , KBA , LOD-ANA-APP-IOS , SAP Analytics Cloud Mobile app - iOS , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , Problem

Product

SAP Analytics Cloud 1.0