2653218 - LMS : Non-Production and Production environment update for plateau.com SSL Certificate

SAP Knowledge Base Article - Public

2653218 - LMS : Non-Production and Production environment update for plateau.com SSL Certificate

Symptom

Dear Customer,

Non-Production and Production environment update for plateau.com SSL certificate

We will be updating our SSL certificate (with new Intermediate Certificate) for the plateau.com domain in your Non-Production and Production environments in the month of June and July.

If you do not use Single Sign-On (SSO), there will not be any impact on your environment. The certificates on your URL will be automatically loaded. Please check the schedules below.

Schedule for updating Application Access URL.

ACTION REQUIRED:

Environment

STAGE

STG Timings

PRODUCTION

PROD Timings

DC2 Amsterdam1/HCM

23rd June 2018

00:00 – 07:00 GMT

7th July 2018

00:00 – 07:00 GMT

DC8 Ashburn1/HCM

23rd June 2018

00:00 – 07:00 EST

7th July 2018

00:00 – 07:00 EST

DC8 Ashburn1/HCM (Federal)

23rd June 2018

00:00 – 07:00 EST

7th July 2018

00:00 – 07:00 EST

DC10 Sydney1/HCM

23rd June 2018

00:00 – 07:00 AEST

7th July 2018

00:00 – 07:00 AEST

DC12

Rot1/HCM

23rd June 2018

00:00 – 07:00 GMT

7th July 2018

00:00 – 07:00 GMT

DC17 Toronto1/HCM

23rd June 2018

00:00 – 07:00 EST

7th July 2018

00:00 – 07:00 EST

If you are an LMS Standalone SSO customers using SAML for authentication, your SSO will need to be updated by your internal IT resources with the new certificate information. Please check the schedule below.

Please note that without this change, it is possible that your SSO will not work in the Non-Production environment.

Schedule for updating LMS Standalone SSO SAML

Environment

STAGE

STG Timings

PRODUCTION

PROD Timings

DC2 Amsterdam1/HCM

23rd June 2018

00:00 – 07:00 GMT

7th July 2018

00:00 – 07:00 GMT

DC8 Ashburn1/HCM

23rd June 2018

00:00 – 07:00 EST

7th July 2018

00:00 – 07:00 EST

DC8 Ashburn1/HCM (Federal)

NA

NA

NA

NA

DC12

Rot1/HCM

23rd June 2018

00:00 – 07:00 GMT

7th July 2018

00:00 – 07:00 GMT

DC17 Toronto1/HCM

NA

NA

NA

NA

 DC10 Sydney1/HCM

NA

NA

NA

NA

To download the new domain certificate and new intermediate certificate, please click on the links below. This certificate should be provided to your internal SSO IT resource.

Link for Domain Certificate: goto attachments section at the bottom of this page "plateau.com.zip"

You can also download the metadata file specific to your non-production environment and production environment from the urls below

https:<your Non-Production LMS url>/learning/plateau.sso/Metadata

https:<your Production LMS url>/learning/plateau.sso/Metadata

Please note that without this change, it is possible that your SSO will not work in your environments.
However you will still be able to access this environment through the native login links


(https://<your Non-Production LMS url>/learning/user/nativelogin.jsp)

(https://<your Production LMS url>/learning/user/nativelogin.jsp

If you are not familiar with making the above changes, please notify your company's internal IT department and request for the changes to be made as soon as possible.

If you should have any questions or need assistance please contact SAP Support through the Customer Support Portal with any questions.

SuccessFactors Team

Q & A

Q: I access LMS via the HCM (BizX) interface. Am I impacted by the certification upgrade?
A: The impact is only to customers who log into the LMS directly through SSO. Customers who get to the LMS through BizX or who log in to BizX using SSO are not impacted.

Q: What about customers with HCM / LMS activities right now – what is the immediate impact?
A: Unless you are using SAML SSO, current environments are not impacted.

Q: I’m using SAML SSO. What do I do?
A: Contact your IT department to have them update the certificates for your Production and Non-production environments. The certs can be applied prior to the dates and times scheduled by SuccessFactors, however, you may not be able to access SSO until SuccessFactors completes the change as well (see Schedule for updating LMS Standalone SSO SAML schedule).

Q: Can a customer OPT out of this update?
A: We cannot put this on hold as the certificate expires by the end of July, 2018. We suggest you contact your IT department to download the new certs and apply the certs to your environment per the schedule.

Q: Will loading these new certificates impact our current setup or if the timing needs to be coordinated with technical teams?
A: Please check the schedule. Once the update is made at our end, the customer can apply the cert to their environment. You can apply the certificate prior to this time, however you may not be able to access SSO until SuccessFactors completes the change as well.

Q: How will this update impact validated SaaS LMS customers?
A: Non-production instances are updated with the Staging schedule. Production instances will be updated with production schedule. There is no impact if you are not using SSO SAML.

Q: What certificate should I upload? Intermediate or Domain?
A: For LMS customers with third party integrations like Web services/APIs, please upload the intermediate certificate.
    For LMS SSO customers, please download the metadata and import it. Also, upload the domain certificate.

Q: I use LMS with third party integrations like Web services/APIs, is there an action item for me?
A: Yes. Please notify your IT team about this change and upload the intermediate certificate.

Environment

Learning Management System (LMS)

Keywords

SSL Certificate, plateau, LMS, SSO , KBA , LOD-SF-LMS , SuccessFactors Learning , Product Enhancement

Product

SAP SuccessFactors Learning all versions

Attachments

intermediate.zip
plateau.com.zip