SAP Knowledge Base Article - Public

2653183 - Advanced Search Missing for Leads in Accounts

Symptom

You are looking for an Advanced Search for Leads inside an Account screen.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Click on Accounts.
  3. Open the Account XYZ(XYZ represents the ID of the Account).
  4. Go to the Leads facet.
  5. Result: the Advanced Search is not available.

Resolution

This is the system behavior for Business Partners (Accounts, Individual Customer and Contacts).

If you need the functionality Advanced Search in the facet Leads in a Business Partner urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Leads ; Advanced Search ; Business Partner ; Accounts ; Individual Customer , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-PM-SLS , C4C Product Management - Sales , How To

Product

SAP Cloud for Customer add-ins all versions