2653068 - People search is bringing duplicate results

SAP Knowledge Base Article - Public

2653068 - People search is bringing duplicate results

Symptom

When searching for people in the search bar, if the number of results is higher than 10, they are displayed duplicated.

Environment

SAP SuccessFactors Platform / BizX.

Reproducing the Issue

  1. Click on the search bar
  2. Do a search that brings more than 10 results
  3. The results are duplicated

Cause

This is known issue when 'Enable Action Search' is disabled but 'Enable Solr people search in global head' is enabled in provisioning.

Resolution

If you are a customer, raise a new incident to SAP Cloud Support asking to either enable Action Search or disable Solr people search in provisioning.

Keywords

Search people, duplicate results, users displayed twice, Action Search, Solr People Search , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HCM Core 1802