SAP Knowledge Base Article - Public

2653012 - Social Media Duplicate Tickets

Symptom

You noticed that some tickets related to social media are duplicated on the system.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Open the Tickets view.
  3. On the list, see that there are duplicated Tickets related to Social Media Channels, such as Facebook and Twitter.

Cause

The Social Media import runs are scheduled to a short period of time. In some occasions, if the runs have re-occurance of one minute, for example, the system will still be with one run in process when the next one begins, causing the same pool of post to be considered.

Resolution

To solve the case, please adjust the time of occurance of the Social Media Import Runs.

See Also

More information can be found on the Help Document Scheduling a Social Media Message Import Run.

Keywords

KBA , LOD-CRM-SC-SM , Social Media , How To

Product

SAP Cloud for Customer all versions