SAP Knowledge Base Article - Public

2652732 - Some of the E-mails Sent by the System Land and Remain in Status Open in the Activities Workcenter

Symptom

You notice numerous e-mails do not reach the status Completed in the E-mails View.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

  1.  Go to the Activities workcenter.
  2.  Go to the E-mails view.
  3.  Look up ABC via the search bar (ABC represents any notification e-mail for example).

Results: The e-mail found is in status Open.

Cause

E-mail activities created via Workflow Rule always get created with the status Open.

This does not mean that the E-mail is not getting sent to the recipient.

Resolution

This is the standard behavior.

Keywords

E-mail in status Open, Workflow Rule, Completed E-mail, E-mail Activity. , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer all versions