SAP Knowledge Base Article - Public

2652692 - Communication Arrangement Sales Quote Integration Is Missing Under Communication Arrangements List

Symptom

Sales Quote Integration Communication Arrangement is a pre-defined arrangement provided by SAP, however its missing in your system.

Environment

Cloud for Customer

Reproducing the Issue

  1. Login to Cloud for Customer.
  2. Go to Administrator Workcenter.
  3. Open General Settings view.
  4. Open Communication Arrangements link under Integration.
  5. Here Sales Quote Integration arrangement is missing.

Cause

Scoping question "Do you want to use external applications to search for, read, create and edit sales quotes?" is not scoped.

Resolution

Kindly scope the above mentioned Scoping Question as below,

  1. Go to the Business Configuration.
  2. Select the relevant Implementation Project and click on the "Edit Project Scope".
  3. Go to the "Questions" section.
  4. Expand "New Business".
  5. Select "Communication for New Business".
  6. Scope the question "Do you want to use external applications to search for, read, create and edit sales quotes?".
  7. Finish the Scoping.

Keywords

Sales Quote Integration missing, communication arrangement missing , KBA , sales quote integration missing , sales quote integration , communication arrangement missing , LOD-CRM-INT-ERP , Integration of C4C with ERP , LO-INT-COD , CRM On Demand Integration , Problem

Product

SAP Cloud for Customer all versions