SAP Knowledge Base Article - Public

2652171 - Corporate Field is Not Visible to Business Users When Creating a New Template

Symptom

When you try to create a new template using a business user account you are not able to see the corporate indicator field.

corporate_Field_RUI.JPG

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Steps to reproduce:

  1. Go to Services Work Center.
  2. Go to Templates View.
  3. Click on the New Template button.

Cause

This is a standard behavior. Just administrator can create a corporate template.

Resolution

To create a corporate template you should logon as an administrator.

Keywords

Corporate field , KBA , AP-RC-FF-TT , Text Templates , Problem

Product

SAP Cloud for Customer all versions