2651330 - Error Appears While Posting Credit Memo Document

SAP Knowledge Base Article - Public

2651330 - Error Appears While Posting Credit Memo Document

Symptom

You are trying to post the credit memo document and system shows the below error message

Example: Total gross amount missing; calculated amount is 656,71 EUR ; The balance is not equal zero: -656,71 EUR. The total gross amount differs from the sum of the subtotal and the total tax amounts. You need to adjust these amounts so that the balance is zero

Environment

1805

Reproducing the Issue

  1. Go to the Supplier Invoicing work center
  2. Go to the Invoices and Credit Memos view 
  3. Select the relevant Credit Memo document
  4. Select Check and system shows the error message

Cause

The Tax Payable amount does not match the Tax Receivable amount. You can check this from the below steps;

  1. Go to the Supplier Invoicing work center
  2. Go to the Invoices and Credit Memos view 
  3. Select the relevant Credit Memo document
  4. Navigate to General tab and sub tab Taxes
  5. Under Tax Details section, you can check that the amounts differ

Resolution

  1. Go to the Supplier Invoicing work center
  2. Go to the Invoices and Credit Memos view
  3. Select the Credit Memo document
  4. Go to the General tab and then the Taxes sub-tab
  5. Change one tax amount to zero and press Enter
  6. The taxes are recalculated and Payables equals to Receivables
  7. The status of the invoice is Ready for Posting and Post the Credit Memo

Keywords

Total gross amount missing; calculated amount, The total gross amount differs from the sum, Balance 0,010000 Euro of the invoice is bigger than permitted , KBA , balance 0,010000 euro of the invoice is , total gross amount missing; calculated a , balance if invoice is bigger than permit , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP BUSINESS BYDESIGN 1802 ; SAP BUSINESS BYDESIGN 1808 ; SAP Business ByDesign 1805