SAP Knowledge Base Article - Public

2650834 - The Sales Org Does Not Get Automatically Determined When The Sales Unit is Updated


When you change the Sales Unit in an Opportunity, the Sales Org does not get determined automatically, it has to be changed manually.


SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunity view.
  3. Open the Opportunity DEF (DEF represents the Opportunity ID).
  4. Select the Edit button.
  5. Change the value in the Sales Unit field.
  6. The value in the Sales Org field does not get updated.


The Sales Org in the Opporunity DEF has been manually changed. When the Sales Org in a document has been manually changed once, from that point onwards, it has to be manually updated and will not be automatically determined.


This is the expected system behaviour.


KBA , opportunity , sales unit , sales org , automatically determined. , LOD-CRM-OPP , Opportunity Management , Problem


SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1808