2650834 - The Sales Org Does Not Get Automatically Determined When The Sales Unit is Updated

SAP Knowledge Base Article - Public

2650834 - The Sales Org Does Not Get Automatically Determined When The Sales Unit is Updated

Symptom

When you change the Sales Unit in an Opportunity, the Sales Org does not get determined automatically, it has to be changed manually.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunity view.
  3. Open the Opportunity DEF (DEF represents the Opportunity ID).
  4. Select the Edit button.
  5. Change the value in the Sales Unit field.
  6. The value in the Sales Org field does not get updated.

Cause

The Sales Org in the Opporunity DEF has been manually changed. When the Sales Org in a document has been manually changed once, from that point onwards, it has to be manually updated and will not be automatically determined.

Resolution

This is the expected system behaviour.

Keywords

KBA , opportunity , sales unit , sales org , automatically determined. , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP HYBRIS C4C ADDINS 1805 ; SAP HYBRIS C4C ADDINS 1808