2650810 - Bounced Back E-mails Sent From Account

SAP Knowledge Base Article - Public

2650810 - Bounced Back E-mails Sent From Account

Symptom

How to check, if an e-mail was sent or bounced back when e-mail was sent from within an account, contact or individual customer.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

We will use account as example.

  1. Go to the Customers work center.
  2. Select the Accounts view.
  3. Open an account.
  4. Select the Activities facet.
  5.  Click the New button.
  6. Enter the relevant data.
  7. Click the Send button.

You want to know if the e-mail was sent or bounced back.

Resolution

You have to add the column Bounced to the e-mail table using adapt or personalize mode.

If the checkbox is flagged it means that the e-mail was not sent to the recipient and has been bounced back.

If the checkbox is not flagged it means that the e-mail was sent to the recipient.

Keywords

Account, Contact, Individual Customer, E-mail, Activities. , KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP HYBRIS C4C ADDINS 1805 ; SAP HYBRIS C4C ADDINS 1808