SAP Knowledge Base Article - Public

2650707 - Notes in Activities not Replicating to C4C

Symptom

You replicate activities to C4C (Cloud for Customer) and the notes are not appearing in C4C although they are maintained in the Code List Maping with the external code.

(Eg. ABCD (ABCD represents the TextTypeCode) text type is mapped to 10002 in Code List Mapping)

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Open the Web Service Message Monitor.
  3. Search for the respective incoming message.

The external text type code will be for example ABCD in the payload which is mapped to 10002 in Code List Mapping.

Cause

The code list mapping for text collection is done in exit class.

This is done because if the mapping does not exist we don't raise the message, but skip the creation of the text node.

Resolution

Create a mapping in the middleware where you map the external code (Eg. ABCD) to the internal C4C code (Eg. 10002) so that when the message reaches C4C the text type code is 10002 as the internal one.

Change the code list mapping in C4C to reflect this.

(10002 to 10002)

Keywords

Notes, Activity Text Type Code, Text Activities , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions