SAP Knowledge Base Article - Public

2650698 - Offer Letter PDF is getting generated in Arial even though in system it is defined as Verdana

Symptom

Offer Letter font is changed from default Arial while generating the offer letter , but while trying to take a print of the offer letter the font changes back to Arial .

Reproducing the Issue

->While generating an offer letter for a candidate, user is changing the font from Arial to Verdana(Any other font) 
->In the print preview version, the font is getting changed accordingly.
->In the next step user clicks on the print option to print the offer letter, the font gets back to Arial

Cause

Expected Behaviour by design.

Resolution

When a user performs a Print action, Offer Letter contents goes through a html to pdf conversion. This provides user with a pdf file to be printed.
The way in which this html to pdf conversion is implemented currently allows only for Arial Unicode MS font.

Workaround-
Different fonts are honored when Offer Letter is sent via ‘Email as Text’.

Keywords

KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To

Product

SAP SuccessFactors HCM Core 1711