Call icon missing in Fiori.
SAP Hybris Cloud for Customer/ Fiori
Reproducing the Issue
- Log into the Fiori client.
You can see that the Call icon is missing on the upper right-hand.
You have not assigned the Live Activity Center view to your user.
You have to assign the Live Activity Center view to your user.
You have to use the following steps:
- Go to the Administrator work center.
- Select the General Settings view.
- Click the Business Roles hyperlink.
- Select the relevant business role.
- Flag the Live Activity Center view.
- Save the changes and update the assigned users.
Incoming call, Call Icon, CTI. , KBA , LOD-CRM-LA , Live Activity , Problem